Terms and Conditions
1. CONTRACT STRUCTURE
1.1 This is a month-to-month recurring storage licence.
1.2 The Customer pays in advance for each monthly billing period.
1.3 The contract automatically renews on the Billing Date each month unless a valid cancellation notice has been given in accordance with Clause 4.
1.1 This is a month-to-month recurring storage licence.
1.2 The Customer pays in advance for each monthly billing period.
1.3 The contract automatically renews on the Billing Date each month unless a valid cancellation notice has been given in accordance with Clause 4.
2. BILLING, FEES, & PAYMENTS
2.1 Storage fees must be paid in advance on or before the Billing Date.
2.2 Failure to pay in advance results in late fees, admin fees, and restricted access (see Clauses 6 & 7).
2.3 The Customer is responsible for ensuring all payments reach Britannia Mills as cleared funds.
2.1 Storage fees must be paid in advance on or before the Billing Date.
2.2 Failure to pay in advance results in late fees, admin fees, and restricted access (see Clauses 6 & 7).
2.3 The Customer is responsible for ensuring all payments reach Britannia Mills as cleared funds.
2.4 Late Fees
If payment is not received on or before the Billing Date, the following fees apply:
• £20 late fee applied immediately after failed payment
• £20 weekly arrears fee for every 7-day period the balance remains unpaid
• 8% per annum interest, accruing daily (as permitted under the Late Payment of Commercial Debts (Interest) Act 1998)
If payment is not received on or before the Billing Date, the following fees apply:
• £20 late fee applied immediately after failed payment
• £20 weekly arrears fee for every 7-day period the balance remains unpaid
• 8% per annum interest, accruing daily (as permitted under the Late Payment of Commercial Debts (Interest) Act 1998)
2.5 Administrative Fees (Wasted Time, Manual Handling, Staff Costs)
The following charges apply where Britannia Mills is required to undertake work due to customer behaviour, including but not limited to:
• Responding to unfounded disputes: £35 per correspondence
• Manual intervention (e.g., account resets, non-routine support): £25 per event
• Customer-caused delays or onsite issues requiring staff time: £50 per hour, minimum 1 hour
• Unnecessary callouts or out-of-hours assistance: £75 per callout
The following charges apply where Britannia Mills is required to undertake work due to customer behaviour, including but not limited to:
• Responding to unfounded disputes: £35 per correspondence
• Manual intervention (e.g., account resets, non-routine support): £25 per event
• Customer-caused delays or onsite issues requiring staff time: £50 per hour, minimum 1 hour
• Unnecessary callouts or out-of-hours assistance: £75 per callout
2.6 Cleaning, Rubbish, Abandonment & Damage Fees
• Minimum cleaning fee: £75
• Removal of rubbish or unwanted items: £50 per item
• Damage to unit or facility: full repair cost + £50 admin fee
• Minimum cleaning fee: £75
• Removal of rubbish or unwanted items: £50 per item
• Damage to unit or facility: full repair cost + £50 admin fee
2.7 Price Increases (Automatic / Periodic Adjustments)
2.7.1 Britannia Mills reserves the right to increase storage fees at any time in order to reflect operating costs, inflation, market conditions, or business requirements.
2.7.2 Any price increase will take effect on the Customer’s next Billing Date.
2.7.3 Notice of the new price will be provided by email at least 28 days in advance.
2.7.4 Continued use of the unit after the effective date of the increase constitutes acceptance of the new price.
2.7.5 If the Customer does not agree to the new price, the Customer may give notice in accordance with Clause 3.
2.7.6 Price increases may occur regularly, including annual increases or multiple increases per year where necessary.
2.7.7 Promotional or discounted rates may be withdrawn at any time after the stated promotional period.
2.7.2 Any price increase will take effect on the Customer’s next Billing Date.
2.7.3 Notice of the new price will be provided by email at least 28 days in advance.
2.7.4 Continued use of the unit after the effective date of the increase constitutes acceptance of the new price.
2.7.5 If the Customer does not agree to the new price, the Customer may give notice in accordance with Clause 3.
2.7.6 Price increases may occur regularly, including annual increases or multiple increases per year where necessary.
2.7.7 Promotional or discounted rates may be withdrawn at any time after the stated promotional period.
3. CANCELLATION & FINAL BILLING
3.1 Notice Period
The Customer may give notice at any time. Billing stops only at the end of the current billing cycle, not on the date notice is given.
3.1 Notice Period
The Customer may give notice at any time. Billing stops only at the end of the current billing cycle, not on the date notice is given.
3.2 Final Month Rule (IMPORTANT)
After notice is given:
• The Customer is responsible for storage fees until 23:59 on the one-month anniversary of their last payment, regardless of date of emptying.
• Early emptying does not shorten or refund a billing cycle.
After notice is given:
• The Customer is responsible for storage fees until 23:59 on the one-month anniversary of their last payment, regardless of date of emptying.
• Early emptying does not shorten or refund a billing cycle.
3.3 Access After Notice
The Customer may access their unit until the end of their paid-up period.
The Customer may access their unit until the end of their paid-up period.
4. NON-PAYMENT, DEFAULT & LIEN
4.1 Access Restriction
If the Customer fails to pay fees on time, Britannia Mills may:
• lock the unit
• refuse access
• apply late and admin fees
4.1 Access Restriction
If the Customer fails to pay fees on time, Britannia Mills may:
• lock the unit
• refuse access
• apply late and admin fees
4.2 Default & Enforcement Costs
The Customer is liable for all costs incurred by Britannia Mills in collecting overdue sums, including:
• debt recovery agency fees
• legal fees
• tracing fees
• enforcement costs
• court filing fees
These costs are payable on top of the balance owed.
The Customer is liable for all costs incurred by Britannia Mills in collecting overdue sums, including:
• debt recovery agency fees
• legal fees
• tracing fees
• enforcement costs
• court filing fees
These costs are payable on top of the balance owed.
5. RIGHT TO SELL OR DISPOSE OF GOODS
If the Customer is in arrears, Britannia Mills may:
5.1 Enter the unit after giving statutory notice.
5.2 Remove, inventory, and store the Goods at the Customer’s expense.
5.3 After 30 days, sell the Goods at public auction or private sale, or
5.4 If goods are unsaleable, unsafe, or worthless, dispose of them.
If the Customer is in arrears, Britannia Mills may:
5.1 Enter the unit after giving statutory notice.
5.2 Remove, inventory, and store the Goods at the Customer’s expense.
5.3 After 30 days, sell the Goods at public auction or private sale, or
5.4 If goods are unsaleable, unsafe, or worthless, dispose of them.
5.5 Costs of Sale/Disposal
The Customer must pay:
• removal costs
• transport costs
• auction fees
• disposal fees
• staff time
• a £50 enforcement admin fee
Sale proceeds are applied to the debt; any shortfall remains due.
The Customer must pay:
• removal costs
• transport costs
• auction fees
• disposal fees
• staff time
• a £50 enforcement admin fee
Sale proceeds are applied to the debt; any shortfall remains due.
6. CUSTOMER BEHAVIOUR & MISUSE
The Customer must not:
• store prohibited items
• cause nuisance
• contact staff repeatedly about matters outside contractual obligations
• obstruct access
• misuse facilities
A £50 behavioural/admin fee may be applied for breaches.
The Customer must not:
• store prohibited items
• cause nuisance
• contact staff repeatedly about matters outside contractual obligations
• obstruct access
• misuse facilities
A £50 behavioural/admin fee may be applied for breaches.
7. COMMUNICATIONS
7.1 Notice is deemed received 1 hour after email is sent.
7.2 Customers are responsible for keeping contact details updated.
7.3 Failure to read email notices does not invalidate them.
7.1 Notice is deemed received 1 hour after email is sent.
7.2 Customers are responsible for keeping contact details updated.
7.3 Failure to read email notices does not invalidate them.
8. DISPUTES & CHARGEBACKS
If the Customer initiates an unjustified bank dispute or chargeback:
• A £35 dispute fee is added
• Any payment processor fees are added
• Storage access is restricted
• The Customer remains liable for the original sum
If the Customer initiates an unjustified bank dispute or chargeback:
• A £35 dispute fee is added
• Any payment processor fees are added
• Storage access is restricted
• The Customer remains liable for the original sum
9. TERMINATION
9.1 Agreement ends only when:
• notice is given
• all goods removed
• all balances paid
• unit left clean and empty
Any breach results in fees.
9.1 Agreement ends only when:
• notice is given
• all goods removed
• all balances paid
• unit left clean and empty
Any breach results in fees.
10. GOVERNING LAW
This Agreement is governed by the laws of England & Wales.
This Agreement is governed by the laws of England & Wales.